Swiito

Legal

Grievance Redressal

Effective date: 1 October 2024

Grievance Officer

Name
«TO CONFIRM: Grievance Officer full name»
Designation
Grievance Officer, Swiito «TO CONFIRM: exact title»
Address
«TO CONFIRM: registered address, Ranchi, Jharkhand, India»
Email
«TO CONFIRM: grievance@swiito.in or actual email»
Phone
«TO CONFIRM: dedicated grievance phone number»

Response time: we aim to acknowledge grievances within 48 hours «TO CONFIRM» and resolve them within 30 days «TO CONFIRM» of receipt.

1. Purpose

Swiito («TO CONFIRM: registered entity name») is committed to addressing user complaints in a fair and timely manner, in accordance with applicable Indian law, including the Information Technology Act 2000 and rules made thereunder. «TO CONFIRM: also Digital Personal Data Protection Act 2023 applicability»

2. What you can report

  • Content that is unlawful, offensive, defamatory, or violates another person's rights.
  • Fraudulent or misleading listings.
  • Violations of your privacy or unauthorised use of your personal data.
  • Requests to access, correct, or delete your personal data (data subject rights under applicable law).
  • Any other complaint about the operation of the Swiito platform.

3. How to file a grievance

Email the Grievance Officer at the address above with:

  • Your full name and contact details.
  • A clear description of your complaint and the relevant URL or content, where applicable.
  • Any supporting documents or screenshots.

Grievances should be submitted in English or Hindi. «TO CONFIRM»

4. Process

On receiving a grievance, we will:

  1. Acknowledge receipt within 48 hours. «TO CONFIRM: exact acknowledgement timeline»
  2. Investigate the complaint and take appropriate action, which may include removing content, suspending an account, or referring the matter to law enforcement.
  3. Communicate our decision to you within 30 days of receipt, unless the matter requires further investigation. «TO CONFIRM: resolution timeline»

5. Escalation

If you are not satisfied with our response, you may escalate your complaint to the relevant government authority. «TO CONFIRM: name of applicable authority under Indian law, e.g. Data Protection Board under DPDPA 2023»

6. Related policies

Please also read our Privacy Policy and Terms of Use.